Question 1

How long does it take to set up Flowbudd?

Accepted Answer

Most churches are up and running in under 30 minutes. Create your account, upload your member list (or import from your current tool), and start using it. No 3-month implementation. No consultant fees.

Question 2

Can I import data from our current church software?

Accepted Answer

Yes. We support imports from Planning Center, Breeze, Elvanto, ChurchSuite, Rock RMS, and Church Community Builder. Export a CSV from your current tool, upload it to Flowbudd, and your member records, groups, and giving history come with you. We handle the migration for free.

Question 3

What do I need to get started?

Accepted Answer

Just an email address. No credit card is required for the 14-day trial. You get full access to every feature on your plan. Once you sign up, you can invite your team, upload your member list, and configure your church profile.

Question 4

Can I run Flowbudd alongside our current tools during the transition?

Accepted Answer

Absolutely. Most churches run both tools in parallel for 2-4 weeks during the transition. This gives your team time to get comfortable before fully switching over.

Question 5

We're not a tech-savvy church. Can we actually use this?

Accepted Answer

If your team can send an email and use a smartphone, you can use Flowbudd. The interface is designed for church admins, not software engineers. Smart tools handle the complex stuff behind the scenes. You just review and approve.

Question 6

What makes Flowbudd different from other church management systems?

Accepted Answer

Flowbudd is the only all-in-one church management platform where smart tools actually do the repetitive work for you. While other systems are databases that require manual input, Flowbudd automates follow-ups, scheduling, reporting, and more.

Question 7

How long does it take to set up Flowbudd?

Accepted Answer

Most churches are up and running in 24-48 hours. Our onboarding process guides you through importing members, configuring settings, and training your staff. Enterprise clients get a dedicated implementation specialist.

Question 8

Is Flowbudd available in languages other than English?

Accepted Answer

Currently, Flowbudd is available in English. We're actively working on Spanish, French, and Portuguese translations. Contact us if you're interested in other languages.

Question 9

What kind of training do you provide?

Accepted Answer

We offer comprehensive training including video tutorials, live webinars, documentation, and one-on-one training sessions. Scale and Enterprise plans include unlimited training sessions.

Question 10

How do the smart tools actually work?

Accepted Answer

Flowbudd's smart tools analyze your church data, learn your patterns, and handle tasks like visitor follow-up, bulletin creation, and scheduling automatically. You review and approve before anything goes out.

Question 11

Will smart tools replace our staff?

Accepted Answer

No. Smart tools handle repetitive administrative tasks so your staff can focus on ministry, pastoral care, and building relationships. Think of them as tireless assistants that work around the clock.

Question 12

How secure is our church data?

Accepted Answer

We use bank-level encryption (AES-256) for all data at rest and in transit. Our infrastructure is SOC 2 compliant, and we undergo regular third-party security audits. We never sell or share your data.

Question 13

Does Flowbudd work offline?

Accepted Answer

Flowbudd is cloud-based and requires an internet connection for most features. However, we offer offline check-in capabilities via our mobile app, and cached data allows viewing member information without connectivity.

Question 14

Can we customize the platform for our denomination?

Accepted Answer

Yes! Flowbudd is highly customizable. You can configure workflows, forms, reports, and automation rules to match your denomination's requirements. Enterprise plans include custom development.

Question 15

What modules are included in Flowbudd?

Accepted Answer

Every plan includes: member management, online giving (with text-to-give on Grow+), volunteer scheduling, email and SMS communications, child check-in with security codes, event registration, small groups, forms, visitor tracking with follow-up sequences, worship planning (Multiply+), social media management, sermons, and real-time dashboards and reporting.

Question 16

How does check-in work?

Accepted Answer

Flowbudd supports kiosk-based check-in stations for services and events. For children, it generates security codes and supports wristband printing, pickup authorization, medical info access, and emergency reunification. Attendance is tracked automatically across all services.

Question 17

Can we manage multiple campuses?

Accepted Answer

Yes, on the Multiply plan and above. Each campus gets its own data, staff, and operations, while leadership sees rolled-up dashboards across all locations. Members, giving, and reporting are unified with no duplicates.

Question 18

How does volunteer scheduling work?

Accepted Answer

You create service opportunities, set required skills, and Flowbudd matches volunteers based on their availability, skills, and preferences. Volunteers get automated reminders with one-tap confirm. If someone cancels, the system finds a replacement automatically. It also tracks service hours and flags burnout risk.

Question 19

What giving features are included?

Accepted Answer

Online giving, text-to-give (Grow+), in-person tracking, recurring donations, pledge management, fund allocation, batch processing, donor analytics, year-end tax receipts, and stewardship insights. Giving is processed through Stripe with transparent transaction fees.

Question 20

How does the communication system work?

Accepted Answer

Send emails and SMS to your entire church or specific segments. Create templates, schedule messages, set up automated follow-up sequences, and track engagement (opens, clicks). Grow plans and above include custom email domains (@yourchurch.com) and audience segmentation.

Question 21

What is included in the 14-day free trial?

Accepted Answer

The free trial includes full access to all features of your chosen plan, including smart tools, unlimited users, member management, giving platform, communication tools, and premium support. No credit card required to start.

Question 22

Can I change plans later?

Accepted Answer

Yes! You can upgrade or downgrade your plan at any time. When you upgrade, you only pay the prorated difference. When you downgrade, the change takes effect at your next billing cycle.

Question 23

Are there any setup fees or hidden costs?

Accepted Answer

No hidden costs. Our pricing is completely transparent. The monthly price you see is what you pay. Setup is free, and we include unlimited users, data storage, and email support in all plans.

Question 24

How does the money-back guarantee work?

Accepted Answer

If you're not satisfied within the first 14 days after your trial ends, we'll refund your first payment in full, no questions asked. Just contact our support team.

Question 25

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), debit cards, and ACH bank transfers for US churches. Canadian churches can also use Interac.

Question 26

Do you offer discounts for annual plans?

Accepted Answer

Yes! Save by paying annually (2 months free). For example, the Grow plan is $1,970/year instead of $197/month ($2,364/year), saving you $394 annually.

Question 27

What happens if we exceed our member limit?

Accepted Answer

We'll notify you when you're approaching your limit. You can easily upgrade to the next tier. There are no overage charges or surprise fees.

Question 28

Can we migrate our data from another church management system?

Accepted Answer

Yes! We offer free data migration for all plans. Our team will work with you to import members, giving history, groups, and other data from your previous system.

Question 29

Is there a long-term contract?

Accepted Answer

No contracts required. All plans are month-to-month (or annual if you choose). You can cancel anytime, and you'll retain access through the end of your billing period.

Question 30

What support is included?

Accepted Answer

All plans include email support with 24-hour response time. Scale and Enterprise plans also include priority phone support, dedicated account manager, and onboarding assistance.

How can we help?

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